Training and Reference Material


General Navigation and Shopping

Creating and Reviewing Orders

Using Forms

Approving Orders

Catalogue Vendor Guides

Technical Support

General FAQs

Why is Western partnering with Mustang Market?

Western researched the many available eProcurement solutions. We selected Mustang Market based on their robust technology, comprehensive services and unique expertise in assisting research-intensive organizations to enhance their procurement systems and processes.

Will I still need to get quotes for orders over $10,000?

Yes, the process for orders over $10,000 will not change but now you can attach quotes right in Mustang Market.

Will I be able to track orders through Mustang Market?

Yes, all orders will be visible from shopping cart to payment.

When can I get access to Mustang Market?

Faculty and staff who have been identified as requiring access to the system will receive an email invitation for training. Once training is completed, access will be granted.

Technical FAQs

How can I turn off my email notifications?

Under View My Profile, go to Email Preferences. To turn off email notifications for approvals, change the PR pending Workflow approval setting to None.

How can I bookmark the login page?

Bookmark the Western Log in page for Mustang Market > Copy this link: > Go the bookmark in your bookmark list > Right click on the bookmark > Select Properties > In the URL box paste the link above > Apply > Ok

What is the difference between a Shopper and a Requisitioner?

A shopper can add items to a cart but cannot submit the cart to create a requisition. A shopper must assign a cart to a Requisitioner who can then submit the order. Shoppers are typically users who do not have access to speedcodes or account codes and require a Requisitioner to add this information.

How do I make a change to a requisition that is still pending workflow?

Go into the requisition and click on the PR Approvals tab to check who is scheduled to approve the requisition next. Contact that person and have them go into the requisition and select “Return To Requisitioner” under the Available Actions drop-down menu. You can leave a comment or attach a document without having the approver return your requisition by going to the Comments tab on the requisition.

Why did I receive a notification to approve a requisition?

All requisitions require departmental approval which is based on department code (and tied to speedcode). There may be several approvers for the same department code and they will all receive a notification that a requisition requires approval. Only one person from the department needs to approve the order.

Why do I get an error message when I click on a link in an email requesting me to approve a requisition?

In most cases, there are multiple approvers receiving the same notification. If the requisition has already been approved by another approver, then you will receive an error notification when you attempt to approve the order agaib.

How do I set up an approval code to approve a requisition via email?

If you would like to approve via email, you will have to set up your approval code in your profile. Instructions to do this can be found on page 12 of this document:

How do I contact a vendor about my catalogue order?

Refer to the Supplier Quick Reference Guide for customer service contact information.

Can an Approver with the appropriate level of authority shop/requisition and approve their order?

Yes, as long as the Approver is setup with the Requisitioner role.

When an Approver assigns a substitute Approver or delegates his/her authority, can he/she still view the order?

The Approver can see the order in their Approval folder before it has been approved by the delegated Approver. However, once the order is approved and it is no longer in the approval folder, it can no longer be viewed.

Can a Requisitioner assign a substitute Requisitioner?

Yes, this can be done on the "View Draft Shopping Carts" screen (Shop > My Carts and Orders). The assignee must have a Requisitioner role.

Can an assigned substitute delegate the role to another substitute?

Yes, as long as the new substitute has an Approver role.

When a shared cart is created, can anyone in the shared cart group submit the order?

Yes, anyone in the shared group with a Requisitioner role can submit the order.

What does it mean when I receive a system-generated email stating "Your requisition has been returned"?

This is likely the result of a budget not being available for the Fund/Project entered on the requisition. Refer to the History tab of the requisition to view the budget error message. Contact Financial Services (Special Funds for Fund 4, Research Finance for Fund 2) to get a budget set up for your project.


For additional assistance, please contact


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