Facilities Management

Avantis Support

Please select any of the following to learn more information:


NEWS & UPDATES

As of Dec. 23, 2012
Avantis will not be available every Tuesday and Thursday from 9:00 p.m. – 11:00 p.m starting February 25 for Regular System Maintenance

Caretaking is on Avantis
The move to adding the caretaking users back on Avantis has been a positive step moving forward. A recent training session, specifically geared to the supervisors, demonstrated a brand new desktop, emergency work order templates and a new quick reference guide on how to enter a work order

The next step will be to give the opportunity to the Caretaking leadhands to be reintroduced to the system, as well. Following leadhand training for caretakers, specific training models will be deployed Division wide as needed.

New Computers
Currently, 25 new CPUs have been installed in Operations & Maintenance (with one more unit to go), the Caretaking Services units have 7 new units (with two more coming),

Hand held technology
Personal Digital Assistants (PDA) and scanners are currently on hold. To reduce the amount of equipment around Facilities Management employees waists, a combination two-way radio/PDA unit was evaluated. The technology failed to provide a safe and reliable option. A smaller, lighter (and more durable) PDA system is being sought.

Stakeholders will gather in the near future to proceed with the scanners. A discussion will follow on what functions are needed. Features, such as, signal strength to facilitate reading stock

More resources online
A ‘Request for Access’ sheet is now available online. The form is completed for any new users that wish to gain access to the system. Once the completed form is approved and delivered to Michelle Knox, she will create a profile and assign a desk top. Repective staff and supervisor(s) will be notified when a profile is activated.

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FREQUENTLY ASKED QUESTIONS

Q: Who do I contact if I need assistance in Avantis PRO?
A: Please email avantis@uwo.ca. This address forwards to a number of people involved in the process and someone will be able to get back to you.

Q: How are my emails to avantis@uwo.ca processed?
A: Scheduler, Andy Merucci and Client Services Manager, Michelle Knox are responding to emails as they arrive. They will follow-up directly with the sender.

Q: When I plan a work order, why doesn't the "Client" tab appear on some work orders?
A: The "Client" tab is a customized add-on for Western. For it to appear you must use "Create Work Order" or "Create Simple Work Order" on your desktop.

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SIGN UP FOR TRAINING

Training sessions have completed. If you require further assistance, email avantis@uwo.ca.

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GUIDES & RESOURCES

Request Access Form:

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