Health and Wellness

Responding

Make Contact

Supportive Communication

Do: Don't:

Be Aware of Your Own Limitations

What to Say

Make a general statement such as: "You seem to be fairly upset about this and I think that you could use some help in sorting out these issues. I am concerned about you and I would like you to consider talking with a counsellor."

If the referral is rejected, do not take it personally. Listen to the person's concerns about seeking help. Normalize the referral process, making it clear that your wanting the person to see a counsellor does not mean that you think that there is something wrong with the person. Emphasize that Western provides free counselling and that the person can check it out to see if it is helpful. Keep the lines of communication open.