Human Resources

Frequently Asked Questions

What is the telephone number for our Extended Health and Dental benefits carrier?

The toll free telephone number for Manulife Financial, our Extended Health and Dental benefits carrier, is  1-866-896-8515.

When was the last time I made a Vision care claim?

All Claim information is maintained by our Extended Health and Dental benefits carrier. You can inquire about your claim via the Internet (click to log-in to Manulife Financial) or by contacting the call centre or Interactive Voice Response (IVR) system at the number listed above. You will need to have your policy number and identification number ready when you contact the benefits carrier. See your Manulife card for this information.

If you have misplaced your card, please contact Manulife directly at 1-866-896-8515 or Human Resources at 519-661-2194 or hrhelp@uwo.ca to request a replacement.

When I reach age 65, what happens with my prescription drug coverage?

When you reach age 65, your prescription drug costs are billed directly by your pharmacy to the Ontario Drug Benefit (ODB) Plan. You will be responsible for the annual deductible and dispensing fees. Any drugs that are not eligible under ODB can be sent electronically to the benefits carrier for consideration.

Do I have out-of-country emergency medical coverage while traveling?

Yes, you do have out-of-country emergency medical coverage. On the reverse side of your Manulife card, it lists telephone numbers to contact at the time of the emergency, depending on where you are in the world. For more details on this coverage, please contact Manulife Financial at 1-866-896-8515.

Where can I get claim forms?

Click here for claim forms.

Please note that the Extended Health Care Claim Form should also be used when claiming for Visioncare.

Where should completed forms be sent?

Keep a copy of the receipts for your records. Mail the claim forms and original paid-in-full receipts to the benefits carrier at:

Manulife Financial Group Benefits
Health Claims
PO Box 1653
Waterloo, Ontario, N2J 4W1

Are we covered for visits to a licensed chiropractor, since they are no longer covered by OHIP?

On December 1, 2004, chiropractic services were delisted by the Government of Ontario.

If you retired prior to April 1, 1994, you are eligible to claim $15 a visit under your Extended Health Plan.

If you retired on or after April 1, 1994, you are eligible to claim $15 a visit after the 15th visit per calendar year.

Do we have coverage for such items as a wheelchair or other medical equipment?

Yes, the rental of a wheelchair and other mobility equipment such as crutches, canes, and walkers may be approved by the benefits carrier with the written recommendation of a physician. If the use of the item would be long-term due to an extended illness or disability, a purchase may be approved by the benefits carrier. Please contact Manulife Financial at 1-866-896-8515 for further information concerning this benefit and the information required from you and your physician to determine eligibility.

Please note:  The purchase of these types of medical equipment may also be eligible for partial reimbursement by the government’s Assistive Devices Program (ADP). The ADP office can be reached at 1-800-268-6021 or you can visit their website.

Do we have coverage for such items as a hospital bed?

Yes, the rental of a hospital bed may be approved by the benefits carrier with the written recommendation of a physician. Please contact Manulife Financial at 1-866-896-8515 for further information concerning this benefit and the information required from you and your physician to determine eligibility.

Is there any coverage for nursing homes?

No, there is no coverage for nursing homes.

If I pre-decease my spouse/partner, will they continue to have coverage under the Extended Health and Dental benefits plans?

Yes, should you predecease your spouse/partner, coverage under the Extended Health and Dental plans for your spouse/partner and eligible dependent(s) continues for their lifetime or until the spouse/partner remarries.

Should you and your spouse/partner predecease your eligible dependent children, the eligible dependents would continue with coverage provided they continue to meet the definition of a dependent. However, if the dependent becomes eligible for similar coverage under another group contract, the benefit would cease.

Is there any life insurance coverage when I retire?

Yes, you will have a Retirement Death Benefit equal to the lesser of 50% of your Basic Life Insurance in place immediately prior to your retirement, or $15,000. You also have an option to convert your Basic Life Insurance to a private policy without providing medical evidence of good health, provided you apply within 30 days after your retirement date. Please note that you will be responsible for the cost associated with continuing the coverage between the $15,000 and the amount in force prior to your retirement.

Can I continue to park at Western?

Free parking is just one of the “perks” that you will enjoy as retiree of Western. Contact Western Parking Services to make the necessary arrangements.