Human Resources

Important news about your Western/Manulife Health Care Spending Account

Scientist with Molcules

Manulife Financial, the company that administers your Health Care Spending Account on behalf of Western, is making some changes that will affect you. Here is what you need to know:

Questions and Answers

Why the changes?

Manulife is upgrading from an old platform to a new, more functional system that will allow the company to serve Western better. The system tracks your eligibility for coverage and the claims you make. The change to the new platform requires a new policy number - 87221.

What is the Manulife self-service website?

It is a secure website for members of the Manulife plans. Many members of the Western community are already using the older Manulife self-service website. If you register, you can use the site to review details of coverage and check the status of your claims. You can also use the website to register for direct deposit banking so reimbursement for claims goes directly into your bank account. This means faster payments.

Will there be changes to the Manulife self-service site?

Yes - it will be better! Those who have used the website in the past will find the new site more user-friendly and informative.

Enhancements to the Manulife self-service website include:

What if I have never used the self-service website?

Now is a great time to learn how to take advantage of all the benefits the self-service website has to offer. You will receive your activation instructions within a week of April 1, 2012. Follow the steps outlined in the instructions to register on the site.

Be sure to provide your email address on the site so you can receive electronic notification when your claims are ready for review. Also be sure to register for direct deposit payments to your bank account to receive reimbursements much faster.

If I was registered and used the old Manulife site do I have to re-register on the new site?

If you were already registered on the old Manulife site, simply log into the new site after April 1, 2012, being sure to use the new Plan Contract Number - 87221. Provide your email on the site to receive electronic notifications of claims processing. If you have already registered for direct deposit of claims, that information will be transferred to the new site.

Is there a link to the Manulife website from the Western website?

You can access the Manulife website here.

Will I be able to see old claims on the website?

The only claims available for view on the new secure website will be those submitted after April 1, 2012. If you were registered on the old Manulife self-service website, you will continue to have access to that site to review the status of past claims.

Where do I obtain claim forms?

See Claim Forms.

Still have questions? Please call Manulife Financial directly at 1-866-896-8515 or use the ‘Send a Note’ function when you log into the new site. You may also call Western Human Resources at 519-661-2194 or email