Tough Conversations
Resolve Conflict and Build Relationships
Speaker: Steve McClatchy
Thurs. Feb. 21st, 2:45pm-4:00pm
SSC 2050
Differences often arise in the workplace and in our personal lives. Conflict by itself is neither good nor bad, but the way we address it can be. Resolving conflicts by looking for win-win options means we care just as much about meeting the needs of others as we do about meeting our own needs.
In this presentation participants will learn how to create an environment of safety and security where problems can be addressed effectively.
Learn to:
- Resolve conflict in a way that builds the relationship.
- Address a problem before it festers.
- Address conflict that is communicated non-verbally.
- Avoid the three bad choices people make when faced with conflict.
Bio:
Steve McClatchy is a speaker, consultant, trainer and founder of Alleer Training & Consulting. Steve speaks on the topics of work/life balance, goal achievement and personal leadership. His client list includes the NFL, Microsoft, Disney, Ikea and more. His new book,
Decide, releases in 2014 by Wiley Publishing. Steve is best known for his passion, sense of humour, and energetic personality.
