Human Resources

Improved Pension Plan Services

Register now to access your account at Sun Life Financial

The transition of Western Pension Plan services to Sun Life is now complete. You now have access all the new services, tools and informaton available to you. 

If you have not yet registered to access your Western pension at Sun Life, please see the instructions below under How to access your account at Sun Life below, or read the Transition Guide for more information..

Need assistance?  Please contact the Sun Life Customer Care Centre at 1-866-733-8612.

Download the Transition Guide
(Western user ID and password required)

Western Pension Plan members now have access to a full range of services, tools, and information as our transition of services to Sun Life Financial is complete.  A transition guide is available, outlining everything you need to know about the changes and services available to you. 

Sun Life sent you two letters in January with information about your new Sun Life account number (your number is 03479 followed by your 9-digit Western employee ID number) and details on registering.

What has changed?

Western’s Joint Pension Board made a decision to consolidate services previously performed by a number of external services providers, and by Western Human Resources.  The consolidated services are now under the umbrella of one experienced external provider – Sun Life Financial and include custodial, investment, recordkeeping and member services.

This transition provides improved services for members: 

What is the same?

Most fundamental aspects of the pension plans, including contribution rates and eligibility, remain largely unchanged. Overall, investment fees* at Sun Life are very close to, or lower than fees paid by members in the past. As well, the Joint Pension Board negotiated a 10-year lock on investment management fees, which would not have been possible without this consolidation of services.  Most importantly, the Joint Pension Board retains its oversight of the plan and continues to select the best investments for members, as it has done since 1969.

About Sun Life

Sun Life is the largest provider of defined contribution pension plans in Canada and has 27 universities among its clients.

You may know that Western has an already strong relationship with Sun Life.  In 2014, Sun Life was selected as a preferred provider of a Retirement Income Fund (RIF) for Western retirees.  Now Western is pleased to work with Sun Life to provide improved services for members of the Western Pension Plan.

How to access your account at Sun Life

Know your account number: In a letter from Sun Life in January, you received your account number. Your account number will be 03479, followed by your nine digit employee ID number.

Go to the Sun Life member website: If you are an active employee at Western, you have two options to access your account on the Sun Life member website: through the Pension Account Login Tool available on any Western Human Resources web page (using your Western credentials), or through Sun Life Financial’s website at

Register: The first time you login using either method, you will be asked to verify your identity and register.

If you have any questions or require help to register, please contact the Sun Life Customer Care Centre at 1-866-733-8612 any business day between 8 a.m. and 8 p.m. ET.

Get more information

Thanks to the many members who attended sessions in September and provided input on the changes. Thanks also to the hundreds who attended information sessions in November to learn details about the transition.

Archived materials

If you have further questions, please contact Human Resources at or at 519-661-2194.

* Total fees include investment management fees, custodian fees and fund operating expenses.