Password Management - check, change, reset, or sync your password with these tools.

Email Forwarding - explains how to forward emails from your Western email to an external email account.


This procedure will explain how to redirect messages from your Office 365 email address to another email address.  If you forward your mail, all new messages will automatically be sent to the address you specified.

Some examples of when you might want to use mail forwarding:

  • If you have more than one email address
  • if you are going to be away and you would like someone else to respond to your emails during this time.

Turn ON Email Forwarding

Getting Started...

  1. Go to and login, go to your Inbox
  2. Click the Gear icon in the top right
  3. Under "Your App settings" click "Mail"
  4. In the left sidebar, under 'Accounts' click 'Forwarding'
  5. Click "Start Forwarding"
  6. Enter the email address you wish to forward to.  Ensure "Keep a copy of forwarded messages" is selected
  7. Click "Save"

Testing Mail Forwarding

Be sure to test that your email is being correctly forwarded to avoid generating a mail loop.

  1. Send a message to your email address. You can use any email program that you like (ie. Outlook, Mozilla Thunderbird, Hotmail etc.)
  2. Check your destination email account (the place you forwarded your messages to). The new message you sent should be there.
  3. Your test message will appear in the inbox of your Western email address as well, unless you have removed the checkmark from Keep a Copy of the message

Turn OFF Email Forwarding

Getting Started...

  1. Go to and login, go to your Inbox
  2. Click the Gear icon in the top right
  3. Under "Your App settings" click 'Mail'
  4. In the left sidebar, under 'Accounts' click "Forwarding"
  5. Click "Stop Forwarding"
  6. Click "Save"

Disabled Account - explains the possible reasons why your account is disabled and what you can do to fix it.


One reason that your account will be disabled is if you reply to what is called a phishing email.  A phishing email is a message impersonating the University, designed to trick you into giving up your Western identity (your  username and password). When you provided your credentials to this third party, they went into your account and started using it to send out spam.

When WTS determines that your account is sending out spam, your access to all Western services is disabled and a password change is forced on your account to ensure no one has access.

Western will never send you an email telling you to go to a website and "verify" or "validate" or "upgrade" your account or information. All official emails WTS sends out will be listed on our website We also post examples of phishing messages seen on campus at .

An information page to advise people about how to avoid getting phished can be found at .  If your account has been disabled because you replied to a phishing email, you should read this page carefully to learn more about phishing emails and how to recognize them.

Once you have been told that your account has been re-inabled you will need to reset your password using the directions below. You cannot re-use your old password.


To reset your password, you will need to have your Student Number and PIN Code (4-digit number sometimes referred to as an Access Code). 

  • Go to:
  • Enter your Student Number and 4-digit PIN (Access Code)
  • On the next page you will receive a temporary password
  • Highlight and copy the password being sure to include all 8 characters but not include any spaces before or after it
  • Click the 'Login' button
  • Your username will already be populated, so you only have to paste the password in and click 'Submit'

If you do not know your PIN/Access code, please go to and enter in the information that it requests then click 'Submit'.  On occasion, this will only provide an error. If this occurs, you are to contact the Registrar's Office at 519-661-2100 to get your Access Code.

Faculty or Staff

To reset your password, please contact the Computer Accounts Office at x83800.  You must have your employee number and it is best to call from your office phone on campus.

Non-Person Accounts (NPA) in Office 365 - Non-Person Accounts (NPA) will be in Office 365 by March 30, 2017.


This page explains how to use a Non-Person Account for email and/or calendar.

Getting Started

Select from the following options to be redirected to the relevant How Do I... page.

  1. Select NPA for Email and/or Calendar if you use the account for email or calendar.
  2. Select NPA for Device in Private IP Space if the account is used on e.g. Printers, Multi-Function Devices or as a Mass Mailer.

Send on Behalf of a Mailing List

NOTE: The functionality Send on Behalf of a Mailing List is not supported in Office 365. If you send as another account or mailing list, see the "Send on Behalf of a Mailing List" process below for solutions in Office 365.

If you wish for emails to appear to be Sent As, review and select one of the solutions outlined below...

  1. Replace the Mailing List with a Non-Person Account
    1. Request a NPA with the same email address as the Mailing List.
    2. A secondary NPA can be used by multiple accounts to send and recieve email.
  2. Replace the Mailing List with an Email Alias
    1. All email from will appear to be Sent As
    2. A personal Email Alias can only be used for one account. Contact Helpdesk at x83800 or if you are not on campus 519 661-3800 to facilitate the creation of the Email Alias

Send Email as another Individual/Account - explains how to send email as another account.


This section explains how to send email as another account. 

manager is the person/account which allows someone to Send on your Behalf

delegate is the person/account which receives Send on Behalf permissions.

NOTE: The functionality Send on Behalf of a Mailing List is not supported in Office 365.


You must have delegate access to create or reply to an email message on behalf of another person. If you do not have access follow the "Obtain Access to Send" process.

  1. Ask a Manager to delegate Send on Behalf permissions - Follow the "Obtain Access to Send" process.
  2. A Delegate can Send on Behalf of a Manager - Follow the "Send Email on Behalf" process.


Allow a Person/Account to Send Email on Your Behalf

A valid email address configured in Outlook 2013/2016 is required delegate access to send on your behalf.

Outlook 2013/2016

1. Click the File tab.

Outlook 2016 Account Info

2. Click Account Settings button, and then click Delegate Access.

Outlook 2016 Delegate Access

3. Click Add.

Outlook 2016 Add a Delegate Button

4. Type the name of the person whom you want to designate as your delegate, or search for and then click the name in the search results list.

Outlook 2016 Add Users

5. Click Add, and then click OK.

6. In the Delegate Permissions dialog box, change the Calendar and Tasks drop down to "None".

NOTE: Send Email on Behalf permissions are assigned automatically. Delegated Calendar and Task permissions is not required.

Outlook 2016 Set Permissions

7. Click OK.

Send Email on Behalf of Another Person/Account

Upon the completion of the "Obtain Access to Send" process, you can create or reply to an email message on behalf of another person.

Outlook 2013/2016

  1. In Mail, click Home > New Email.

    New Email command on the ribbon

  1. On the Options tab, in the Show Fields group, click From.

  2. In the From box, type the name of the person on whose behalf you are sending the message.

    To select the name from a list in the Address Book, click From.

  3. Add recipients, a subject, and the contents of the message.

Western's Central Email Service FAQs - links to a page within Western Identity that answers frequently asked questions about Western's Central Email Service.

Official Emails - find out if WTS really did send that email.

To assist our customers in distinguishing spam and phishing email scams from official WTS email communications, widely distributed WTS emails as well as targetted phishing emails will be posted on this site so that you may be assured that the email you received is official before responding to it. Simply click on the email subject to see the full text of the message. Some points to remember:

  • An email subject line starting with [SPAM?] should be considered potential SPAM unless the WTS Support Centre tells you otherwise
  • Official email communication from an account should never have [SPAM?] in the subject line
  • Official email communication from WTS will never ask you to email your password or other personal information
  • If you receive an email claiming to be from WTS that is not posted on this site please forward a copy of the message with full headers ( to .

Other kinds of phishing attacks occur regularly - for example, fraudulent banking notifications, or offers of free goods or services. Many such phishing messages will be caught by Western's anti-spam tools (reference links at right), but some may arrive at your inbox. For more information about phishing in general, and how you can protect yourself against such attacks, please visit Phishing on the CyberSmart website.

Phishing Emails Seen on Campus

Official Account Related Emails Sent from WTS

Standard Emails Sent from WTS

Western Account After Graduation - find out how your account privileges change after you graduate from Western.

This is a general list of Western Account Services that are maintained after graduation.  If you have any questions, please contact your department or the Helpdesk.

You maintain:

  • Access to your email address (without Microsoft Student Advantage)
  • Ability to log in to your Student Center to request transcripts, view past grades, etc.
  • Limited Library Account Services (for more specific list of Library Services, please visit Western's Library Alumni page)

In the months leading up to your graduation, you will begin to recieve emails detailing the process of moving to an Alumni account and how to backup any data you may have stored on your Western Account.  Access to your full Western Account will be revoked approximately 1 academic term after your graduation.

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