Division of Information Technology Services

How Do I ... Get More Help?

If you have reviewed all the documentation and still have questions, we are here to help. 

Simply create a JIRA ticket for us at  https://jira.uwo.ca/secure/CreateIssue.jspa?pid=11220&issuetype=6 to get help with your problem.

If you are not already logged in, you will see this error message:

JIRA login error message screen

Click on the words log in (highlighted in yellow in the image).  Once you are logged in you will see this screen:

JIRA ticket screen

In the Summary box: Include a brief summary of your problem.

In the Description box;  Write as much information as you can about your problem.

(These are the only fields that you need to complete.  If you wish to add information in the other fields you can also do that.)

Scroll down to the bottom of the page and click the Create button.

Once you click create, a ticket is created in the JIRA system and you will receive an email confirming that that ticket is open.  When a Cascade Support Team member, starts working on the ticket, you will receive an email telling you who is working on the ticket and possiblly more information.  If more information is required from you, you will need to log into JIRA and add your information into the ticket.  You can also check on the ticket's progress whenever you like by logging into JIRA.

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