Division of Information Technology Services

How Do I ... Get More Help?

If you have reviewed all the documentation and still have questions, we are here to help. 

Our team uses Jira to manage support issues and inquiries.  Please log in at http://jira.uwo.ca and follow these steps:

  1. Create Issue
  2. Project type: Web Support
  3. Issue type: Request (is commonly used)
  4. Summary: Include your site name + issue/request (something to give us a broad idea of what you need)
  5. Components: Cascade
  6. Description: add details here
  7. Labels: cascade-blocks (for example)
  8. Due Date: add if you need it by a certain date (by default we will prioritize & typically get back to you within 2-5 days depending on the request)
  9. Select the ‘Contact’ Tab > enter your info here so we know how to reach you

Once received, a member of our Cascade support team will respond to you, usually within 1 business day.

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