Resetting a Forgotten Password

Already a Western Identity Manager user?
If you have answered your challenge response questions, you are already using the Western Identity Manager system, and can use these questions to reset your password.

Not sure or not yet a Western Identity Manager user?
If you have not yet answered your challenge response questions, you are not yet a Western Identity Manager user. 

Are you:
You need: Then go to:
Already a Western Identity Manager user:

 Any member of the Western Community such as:

  • Student Applicants
  • Students
  • Faculty
  • Staff
  • Sponsored Identities
User ID

The Identity Manager
Login Page

  • enter your Western Identity User ID
  • click Forgot Password
  • answer the 3 questions on the page
  • click log in
Not Sure or Not currently a Western Identity Manager User:
  • Students
  • Student Applicants
St udent Number

Your Access Code
The Identity Manager
Password Reset Page
  • Faculty
  • Staff
  • Sponsored Identities

Your Western ID number
(Western Employee Number)

Contact ITS Computer Accounts Office


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