Division of Information Technology Services

Headsets

Information Technology Services no longer provide telephone headset rentals, sales, installation, repair or warranty service. Historically, telephone headsets had to be specifically selected based on the telephone set and were available primarily from the telephone vendors. This is no longer the case. Headsets are available from many different sources and in many configurations. Most will work effectively with the telephone sets being used at Western. Please see below for information on headsets that have been used successfully at Western along with some possible vendors for future headset purchases.

Existing rental headsets will be considered to be the property of the renting department effective May 1, 2010 and the monthly rental charge will be discontinued. ITS will not provide sales, installation or repair support for headsets.

For voice trouble reports:

Headset Troubleshooting/FAQ

Some headsets currently used at Western

Headset/Equipment MakeHeadset/Equipment ModelWirelessSeparate Lifter required?

Plantronics Wireless Headset & Lifter

(Also available without lifter)

CS50/CS55 COMBO Yes No
Plantronics Wired Headset Tri-Star H81N No Will work with or without lifter (HL 10)
Plantronics Lifter HL10 N/A Lifter only

GNNetcom/Jabra Wired Headset

Requires Amp for power (GN8000 MPA)

GN2100 (4 in 1) No Will work with or without lifter (GN1000)
GNNetcom Wired AMP GN8000 MPA N/A N/A
GN Ntcom/Jabra Cordless Headset GN 9350e Yes Will work with or without lifter (GN1000)
GN Netcom/Jabra Bluetooth Headset (includes hub) GO 6470 Yes Will work with or without lifter (GN1000)
GN Netcom/Jabra Lifter GN1000 N/A Lifter only
Headset Adapter cable (to allow use of many standard headsets with Western phone sets) CHA-CALL-HA N/A N/A

A possible Headset vendor:

Anixter Canada - Danielle Derbyshire danielle.derbyshire@anixter.com 

Headsets can also be purchased from many online technology vendors.


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