Division of Information Technology Services

Headsets

Information Technology Services no longer provide telephone headset rentals, sales, installation, repair or warranty service. Historically, telephone headsets had to be specifically selected based on the telephone set and were available primarily from the telephone vendors. This is no longer the case. Headsets are available from many different sources and in many configurations. Most will work effectively with the telephone sets being used at Western. Please see below for information on headsets that have been used successfully at Western along with some possible vendors for future headset purchases.

Existing rental headsets will be considered to be the property of the renting department effective May 1, 2010 and the monthly rental charge will be discontinued. ITS will not provide sales, installation or repair support for headsets.

For voice trouble reports:

Headset Troubleshooting/FAQ

Some headsets currently used at Western

Headset/Equipment Make

Headset/Equip Model

Wireless

Separate Lifter required?

Plantronics Wireless Headset & Lifter

(Also available without lifter)

CS50/CS55 COMBO

Yes

No

Plantronics Wired Headset

Tri-Star H81N

No

Will work with or without lifter (HL 10)

Plantronics Lifter

HL10

N/A

Lifter only

GNNetcom/Jabra Wired Headset

Requires Amp for power (GN8000 MPA)

GN2100 (4 in 1)

No

Will work with or without lifter (GN1000)

GNNetcom  Wired AMP

GN8000 MPA

N/A

N/A

GN Netcom/Jabra Cordless Headset

GN 9350e

Yes

Will work with or without lifter (GN1000)

GN Netcom/Jabra Bluetooth Headset  (includes hub)

GO 6470

Yes

Will work with or without lifter (GN1000)

GN Netcom/Jabra Lifter

GN1000

 N/A

Lifter only

Headset Adapter cable (to allow use of many standard headsets with Western phone sets)

CHA-CALL-HA

N/A

N/A

Some possible Headset vendors:

Plantronics Headsets

Anixter

Kathy Lawrence

519-681-5130

 

GN Netcom/Jabra Headsets

Corporate Telecom

Ciaran Kelly

888-827-7200

Headsets can also be purchased from many online technology Vendors

 


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