Headsets

Introduction

This page outlines a selection of headsets compatible with the Campus Phone System. 

Please see below for information on headsets that have been used successfully at Western along with possible vendors for headset purchases.

NOTE: It is not an absolute list and is subject to change without notice.

Applies to wired and wireless headsets compatible with Cisco VoIP Phones at Western University.

Headset Support

Existing rental headsets will be considered to be the property of the renting department effective May 1, 2010 and the monthly rental charge will be discontinued. 

ITS will not provide sales, installation or repair support for headsets.

For voice trouble reports:

  • If a problem is determined to be a result of the telephone set or voice line, there will be no charge for the service call.
  • If the problem is determined to be a result of the headset, Time and Materials rates will apply for the service call.

VoIP Compatible Headsets

ITS cannot gaurentee compatibility of various headsets with the campus phone system. The manufacturers and models listed below are provided 'as is' and is based on historical headset rentals at Western University.

Plantronics

A Electronic Hookswitch Cable (EHS) or Handset Lifter (both sold separately) is required to remotely answer/end calls.

Handset lifters are only compatible with 7942 model or above.

  • CS500 Series
    • Wireless headset featuring DECT security
    • Optional HL10 Handset Lifter OR EHS cable (Plantronics APC-43)
      • If you wish to use a EHS without a lifter please contact the ITS Help Desk to enable the functionality on a specific extension.
    • Over-the ear and over-the-head models
  • CS50 or CS55 - DISCONTINUED
    • Wireless headset
    • Optional HL10 handset lifter OR EHS cable
    • Over-the ear and over-the-head models

Jabra

A Electronic Hookswitch Cable (EHS) or Handset Lifter (both sold separately) is required to remotely answer/end calls. 

Handset lifters are only compatible with 7942 model or above.

  • Jabra Pro 920
    • Wireless headset featuring DECT security
    • Optional GN1000 RHL headset lifter OR EHS cable (Jabra Link 14201-22)
      • If you wish to use a EHS without a lifter please contact the ITS Help Desk to enable the functionality on a specific extension.
    • Over-the-ear
  • Jabra Pro 9400 Series
    • Wireless headset featuring DECT security
    • Optional GN1000 RHL headset lifter OR EHS cable (Jabra Link 14201-22)
      • If you wish to use a EHS without a lifter please contact the ITS Help Desk to enable the functionality on a specific extension.
    • Over-the-ear
    • USB connectivity

Headset Vendor(s)

ITS will not provide sales, installation or repair support for headsets.

  • Anixter Canada
    • Danielle Derbyshire: danielle.derbyshire@anixter.com
  • Compudata
  • Stronghold

Published on  and maintained in Cascade CMS.