Provides a safe, confidential environment in which students can discuss a University related problem or concern.
Suggests approaches and strategies for addressing and managing conflicts.
Provides general information about University resources, procedures, rules and students' rights and responsibilities.
Works with students to identify problem-solving strategies for resolving their concerns.
In situations where there is no further recourse, the Ombudsperson may investigate or review a decision, and may recommend a remedy. (Recommendations of the Ombudsperson are not binding.)
How Does it Work?
The service is available to all Western students and to all students of Brescia, Huron and King's University Colleges.
The service is free, confidential and impartial.
The Office of the Ombudsperson is independent of all other departments and offices.
When Would I Need to See the Ombudsperson?
When you need someone to listen to a concern about any aspect of University life, academic or non-academic.
When you are unsure of a University policy, procedure or regulation.
When you think you have been treated unfairly.
When you need help in clarifying or resolving a conflict.
Jennifer Meister, Ombudsperson, and Anita Pouliot, Associate Ombudsperson, strive to provide an effective and accessible service to all members of the University community, and are committed to fairness and confidentiality for all parties.
Hours: Monday to Friday, 8:30 am to 4:30 pm.
Western Student Services Building,
Third Floor, Room 3135
Note: if you have special needs or you have a reason for preferring to see someone away from the Office or outside regular office hours, please let us know so we can try to accommodate you.
The Office of the Ombudsperson will be open during the summer. We can be reached by phone, email or drop-ins*.
*Appointments are recommended. Contact us at email@example.com or 519-661-3573 to set up an appointment.