The Service Centre handles an average of 150 calls per day, totalling more than 39,000 calls per year!
There have been some changes to the way we distribute campus keys. To help the process, we have put together a guide.
Service Center Download: Keys Guidelines (PDF)
Callers to the Facilities Management Service Centre will be welcomed by a new voice. The unit has launched a new phone tree system that will pick up all inbound calls.
Service Center Download: Quick Reference Phone Chart (PDF)
Western News Article: Facilities Management Service Centre upgrade improving callers' experience.
Providing the following information allows us to respond as efficiently and quickly as possible to your concern. Please review these points before making a request to our Service Centre.
The Service Centre is staffed by a team of helpful people. They are available to process any work or repair requests you have. They are also a great resource for having your questions answered or to be put in touch with the proper department within Facilities Management.
Electronic Work Order Request (eWORq).