Mobile Documentation

WesternU Mobile FAQs

The app isn’t showing my classes or exam schedule. What should I do?

WesternU Mobile uses data from Western's central exam management system to pull information for classes and exam schedules. Currently, some programs do not use this system to manage their exams, especially for non-final exams. The only exams you will be able to see through the mobile app are those that you can see through Student Center.

If you're unable to see your courses or exams in WesternU Mobile, try logging in to student.uwo.ca to see if they've visible there. If your courses and/or exams don't appear there, they won't show up in the app either.

Please login with your Western ID at Student Center to check if your exams appear there. If you see exams there that you don't see on the mobile app please let us know by submitting a bug report.

I found an error in the app. How can I tell you about it?

Sending error and bug reports is encouraged! If you find something wrong with WesternU Mobile, you can submit a bug report. We read and review each bug report submitted.

I have a great idea for a new WesternU Mobile feature! Who should I send my feature request to?

New feature requests can be submitted via this form. We read and review each feature request received.

Why don’t you support my mobile device or platform?

Western has conducted surveys with the campus community’s app-using audience to ensure WesternU Mobile is deployed on the platforms most people use. This helps us take advantage of the latest technology and ensures that the app can be updated frequently and easily.

How long has Western’s app been available?

Western’s app (originally named iWestern) was launched in October of 2010 and was one of the first education apps released among Canadian universities. You can read more about its launch on Western News.

Who developed WesternU Mobile?

WesternU Mobile was co-developed by an internal team at Western University and DivergentSoft, a 3rd party, London-based developer made up of Western graduates.

How do I customize the modules that appear in the drawer list?

Tap on the Settings widget in the top-right corner of any screen in WesternU Mobile. Scroll down to Modules and tap the “Customize Drawer” label. Once there, you can toggle all of the drawer modules on and off and customize your experience.

How do I stay logged in so I don’t need to keep adding my login information each time I want to access the Course and Exam schedule?

Tap on the Settings widget in the top-right corner of any screen in WesternU Mobile. Scroll down to Data Preferences. Tapping the checkbox next to “Stay logged in” enables this feature.

How do I opt out of analytics tracking?

Tap on the Settings widget in the top-right corner of any screen in WesternU Mobile. Scroll down to Data Preferences. Tap the checkbox next to “Analytics” to opt out of analytics tracking.

Please note: analytics tracking tells the Western development team things like which modules users employ while on the app and for how long. It does not collect any personal information or data being transmitted (like passwords or exam schedules), nor does it collect any information or activities transmitted by other apps while running in the background.

How do I stop the app from updating when I’m not on Wi-fi?

Tap on the Settings widget in the top-right corner of any screen in WesternU Mobile. Scroll down to Data Preferences and tap the checkbox next to “Background data in Wi-fi only”.

How can I increase contrast to make things easier to read in WesternU Mobile?

Tap on the Settings widget in the top-right corner of any screen in WesternU Mobile. Scroll down to Accessibility and tap the checkbox next to “Text Contrast” to improve text contrast. You can also adjust your screen's brightness in your device's Settings app.

The Bus Info module has incorrect information, or the bus didn't show up when the app said it would. What should I do?

The London Transit Commission provides transit data that Western uses to display up to the minute routes and info in WesternU Mobile. If you believe any bus route or timing information appears incorrect there could be a number of issues happening:

My name and contact information shows up in the app's search function. I don't remember giving you permission to share that info. Can I be removed from the results?

Those who opted out will not show up in directory search. You can remove yourself from the app’s search tool. Simply visit Western’s Update Request for Personal Data page and fill in the form.

Please note: removing yourself from this list also removes you from the directory search on westernu.ca.

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