Book an appointment
Western University has made the decision to close all of its non-essential services starting midnight on Tuesday, March 24, 2020. Health & Wellness will continue to provide essential medical care to our campus population; however, we are seeking to further minimize the risk of COVID-19 community spread by moving to a full-time virtual model of care and a part-time clinical model of care.
Our clinic will only be open for pre-scheduled, in-person appointments Tuesday’s 9am-1pm, Wednesday’s 9am-4pm, and Thursday’s 9am-1pm. No walk-ins will be seen, you must have an appointment. Please note: any patient experiencing symptoms of COVID-19 will be redirected to one of the assessment centers for evaluation. Our physicians will continue to provide virtual visits via telephone from 9am-4pm Monday-Friday. All visits will need to be booked in advance via email.
If you need mental or physical health support, Health & Wellness is open, however, only those with an in-person appointment scheduled should visit UCC 11. To book a telephone counseling appointment, or an in-person or telehealth appointment with a doctor please email us and include the required information below. You may also include a brief reason for the visit (this assists us with booking the appropriate time for your appointment, but please note that for personal privacy reasons you are not required to submit any personal health information by email). Our staff are responding to emails Monday – Friday, 9am-4pm.
*Calls will be coming from an unknown number or private number, so please be sure to disable features on your phone that may prevent you from receiving these calls and remember to take the call if it coincides with your scheduled appointment.
When making an appointment, please provide:
> Your name, student number, and telephone number
This email address is to be used only to book appointments. No other concerns will be addressed through this account.
*Please note that both email and telephone communications are never as private or secure as an in-person interaction in the office. During times of pandemic, we seek to provide care that is as confidential, safe, & comprehensive as possible given our current environmental limitations.
Arriving for Your In-Person Appointment
Unless otherwise instructed, please arrive for your appointment ten minutes early. Check in with reception or use the self check-in computers available. You must provide your health card at each appointment.
Missed or Cancelled Appointment
The Health & Wellness Clinic requires adequate notice for cancellations. Missed appointments or appointments cancelled without adequate notice will result in a no-show/late cancellation fee being charged. If you arrive late you may be charged for a missed appointment. Click here for the cancellation policy.