• New LifeWorks phone number to better serve Western employees: 
    Read about changes.
  • LifeWorks acquired by TELUS. Read more.


Access EAP services 24/7/365

  • Call:1-855-597-2105 anytime - no account setup required.


Your Employee (and family) Assistance Program

Western's Employee Assistance Program (EAP) is provided by LifeWorks. It can help you to optimize your current well-being, or support you as you take the first step toward change.


At no cost to you, confidential EAP services are available to all Western employees and to immediate family members.

Help is available by phone anytime, or by video or online chat. In-person counselling is also available - masks are required.

You are also encouraged to register to access the LifeWorks website and app. There you can take advantage of tools, podcasts and other resources.

Read LifeWorks brochure

Read brochures about topics/services that may help you with specific issues:

Counselling       Legal       Financial       Nutrition    



How to Access EAP

You may contact LifeWorks by phone anytime at 1-855-597-2105. No registration is required to access help by phone. Call volume to EAP tends to be highest on Mondays and on weekdays from 11 a.m. to 3 p.m. and this could result in longer wait times. If possible, you may wish to try calling outside of these hours.

Register for LifeWorks Online and App Services

You can also access supports, services and helpful information online through the LifeWorks app or website. Registration is required;

  • Eligible employees receive an invitation email (subject is "Join Western University on LifeWorks") and personal code to allow signup.
  • On the LifeWorks Sign Up and login webpage, select Sign Up, or download the mobile app from the Apple App Store or the Google Play Store and select Sign Up.
  • No invitation code? On LifeWorks Sign Up page look for the link “I can't find my invitation code”. A code will be re-sent to your account.
  • Privacy Policy: On registration, you will be asked to accept the LifeWorks Privacy Policy that is applicable to all LifeWorks services, including many that are not used by Western. Read some frequently asked questions about the LifeWorks Privacy Policy.
  • Online access is also available to eligible family members. You may invite family members to set up their own online access by signing in to your account to extend an invitation.
    • At - Login > select Profile > select Family > and then Invite Family Members.
    • From the LifeWorks app - Login > select More > Invite Family

LifeWorks to TELUS Health

LifeWorks has recently been acquired by TELUS Health. You may begin to see branding for TELUS Health associated with EAP services to Western. 

All services remain intact and can be accessed by calling 1-855-597-2105, by visiting the LifeWorks website or through the LifeWorks App. If you have questions, please contact Employee Wellbeing.

If you require Human Resources forms, documents or other information in an alternative format, please use ASK HR to contact Human Resources.

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