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TELUS Health EAP

What is EAP?

The Employee Assistance Program (EAP) is provided to Western employees by TELUS Health. Clinicians are available by phone 24 hours per day to help you when you need it; to optimize your current well-being, or support you as you take the first step toward change.

EAP services are:

• confidential; no one will know you’ve used them unless you tell
• available to all Western employees and to immediate family members
• provided at no cost to you

Help is available:

• by phone anytime: no registration needed
• in-person, by appointment: call to book
• by video or phone, by appointment: call or book online through your TELUS Health One account
• by chat anytime by logging into your TELUS Health One account

Learn more about your EAP

• View EAP general brochure
• Read brochures about topics/services that may help you with specific issues:
        Counselling      Family Support       Legal       Financial       Nutrition 
• Learn more about specific supports available through your EAP, and more. Select an icon:

How to register your TELUS Health One Account

Employees are encouraged to register for access to the TELUS Health website and app. Registered users can book appointments online for virtual counselling (phone or video) and take advantage of do-it-yourself resources including articles, toolkits, podcasts and more.

• Eligible employees receive an invitation email (subject is "Join Western University on TELUS Health One”) and a personal code to allow signup.
• On the TELUS Health Sign Up and login webpage, select Sign Up.
• You can download the mobile app from the Apple App Store or the Google Play Store and select Sign Up or scan the QR code.
• No invitation code? On TELUS Health Sign Up page look for the link “I can't find my invitation code”. A code will be re-sent to your @uwo.ca account.
• Privacy Policy: On registration, you will be asked to accept the TELUS Health Privacy Policy that is applicable to all their services, including many that are not used by Western. Read some frequently asked questions about the TELUS Health Privacy Policy.
• Online access is also available to eligible family members. You may invite family members to set up their own online access by signing in to your account to extend an invitation.
  • On the TELUS Health One website, select Login > select Profile > select Family > and then Invite Family Members.
  • From the TELUS Health app - Login > select More > Invite Family

Booking your virtual appointment using online scheduling

Book now. Avoid the wait and book your appointment using online scheduling for phone and video consultations.

Login to your TELUS Health account, and select "Connect with us" and “Schedule an appointment”. You can view options for Tele-Counselling and Video-Counselling appointment availability and counsellor details. For in-person counselling, you may call or book using online chat. Keep in mind that wait times for in-person counselling may be longer than for a phone or virtual appointment.

• Learn how to use online scheduling to book an appointment
• Read an FAQ about online scheduling using your TELUS Health online account
• Don't yet have access to your online account with TELUS Health? Learn how to register.

We'd like to hear from you - EAP experiences and feedback

We invite your suggestions or feedback regarding Western’s Employee Assistance Program services provided to Western employees and their family members. The link below will take you to a form where you can provide anonymous feedback, or you may identify yourself if that is your preference. You may also reach the Employee Well-being team directly at employee.wellbeing@uwo.ca.

Provide feedback now

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If you require Human Resources forms, documents or other information in an alternative format, please use ASK HR to contact Human Resources.

 

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