Benefit Claim Deadlines

Under the provisions of your Extended Health & Dental plans, Health Care Spending Account (if applicable) and your Wellness Spending Account (if applicable) there are deadlines you should note:

Extended Health and Dental Plan Claims

- Expenses incurred in the year 2026 must be claimed by January 31, 2028.

- Expenses incurred in the year 2025 must be claimed by January 31, 2027.

Health Care Spending Account and Wellness Spending Account Claims (if applicable)

All claims should be submitted during the same plan year in which you paid the expense. However, your HCSA has a 90-day grace period, which allows up to 90 days after December 31 for Manulife to receive expenses incurred during the previous year.

Online claims can be submitted by logging in at the Manulife Plan Member site. All claim submissions received at Manulife after the dates listed above will not be eligible for reimbursement.

Paper claims should be sent to:

Manulife Financial
Group Health & Dental Claims
P.O. Box 1653
Waterloo, ON N2J 4W1

There are a few options to utilize your Health Care Spending Account if Manulife has a claim on file and you have not been reimbursed 100% of the expense, such as:

  • use the Pay remainder with HCSA link within your claim details under Next steps
  • call Manulife at 1-866-896-8515 or use the online chat
  • submit a paper claim

For reimbursement from your Wellness Spending Account, use the Group Benefits Taxable Wellness Spending Account form.

To see the current balance in your Health Care Spending Account and/or your taxable Wellness Spending Account, visit the Manulife Financial website or Manulife Mobile App or call Manulife directly at 1-866-896-8515.

If you have any questions, please use ASK HR to contact Human Resources or call us at 519-661-2194.

Published on  and maintained in Cascade CMS.