Benefit Claim Deadlines

Under the provisions of your Extended Health & Dental plans, Health Care Spending Account (if applicable) and your Wellness Spending Account (if applicable) there are deadlines you should note:

Extended Health and Dental Plan Claims

- Expenses incurred in the year 2023 must be claimed by January 31, 2025.

- Expenses incurred in the year 2022 must be claimed by January 31, 2024.

Health Care Spending Account and Wellness Spending Account Claims (if applicable)

All claims should be submitted during the same plan year in which you paid the expense. However, your HCSA has a 90-day grace period, which allows up to 90 days after December 31 for Manulife to receive expenses incurred during the previous year.

Online claims can be submitted by logging in at the Manulife Plan Member site. All claim submissions received at Manulife after the dates listed above will not be eligible for reimbursement.

Paper claims should be sent to:

Manulife Financial
Group Health & Dental Claims
P.O. Box 1653
Waterloo, ON N2J 4W1

There are a few options to utilize your Health Care Spending Account if Manulife has a claim on file and you have not been reimbursed 100% of the expense, such as:

  • use the question icon in your claims history within your Manulife profile to claim the unpaid portion of a claim against your HCSA
  • call Manulife at 1-866-896-8515 or use the online chat
  • submit a paper claim

For reimbursement from your Wellness Spending Account, use the Group Benefits Taxable Wellness Spending Account form.

To see the current balance in your Health Care Spending Account and/or your Wellness Spending Account, login to the Manulife Plan Member website. Select "My Benefits", then the link that says HCSA Balance/WSA Balance. For the HCSA, you will see amount deposited in current year, claims paid, and your current balance. For your WSA you will see your cumulative balance. To see your claims history details for both the HCSA and WSA – see ‘Claims History’ then choose either HCSA or WSA.

For your Health Care Spending Account, the amount subject to forfeiture will be found in the “Unused” column beside the 01 Jan 2022 - 31 Dec 2022 calendar year. You will have until March 30, 2024 for Manulife to receive any claims incurred in 2023 that would be paid from this balance prior to it being forfeited.

If you have any questions, please use ASK HR to contact Human Resources or call us at 519-661-2194.

Published on  and maintained in Cascade CMS.