Access to My Human Resources

This page provides information on steps to access My Human Resources (My HR) including how to set up MFA (Multi-Factor Authentication).

Important

MFA (Multi-Factor Authentication) is required to access My Human Resources by June 22, 2021. Read more below.

Steps to Access My Human Resources

Before you can access My Human Resources and other Western services and systems, the following items must occur:

  1. Your appointment/affiliation has been recorded on My HR.
  2. Next business day by 9 am: Your User ID is assigned (or reassigned) on My HR.
  3. You have Activated Your User ID & Password (Western Identity). Done once when you are first assigned (or reassigned) your User ID.
  4. You have enrolled in MFA (Multi-Factor Authentication) – mandatory for My HR by June 22, 2021.

See detailed “Steps to Activate User ID & Password” below.

MFA (Multi Factor Authentication) for My Human Resources

MFA adds another layer of security, by combining something you know (your password) with something you have (your phone or hardware token) to verify your identity.

MFA for My Human Resources will be mandatory for everyone by June 22, 2021.


How do I set Up MFA for My Human Resources?

Setting up MFA is done just once. If you are new to Western see “Steps to Activate User ID & Password” below.

MFA for My HR will be manatory by June 22, 2021.

  1. Go to the WTS website "Setup MFA" and follow the steps to set up and test your MFA profile using Duo Security.
  2. After enrolling in MFA, you will receive an email notification when MFA has been enabled for My HR (by 9:00 am the next business day).
  3. Your MFA authentication device will be needed each time you login to My HR.

We encourage you to enroll in MFA now to avoid interruption of access on June 22. MFA will be mandatory for My HR and Office 365 (including email) by June 22, 2021.

FAQ re: MFA

Where can I get assistance with MFA?
If you need assistance setting up MFA, please refer to the help guide in step 2 of the setup information on the Setup MFA webpage

You can find detailed MFA help information including instruction videos, common issues and an FAQ on the MFA webpage

When logging into My HR, I received an “Access is not allowed because you are not enrolled” error.
The full error message is: "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance."

This message indicates that you have not enrolled any devices for MFA (Multi-Factor Authentication). To enroll a device and resolve this error, follow the steps at Setup MFA.

When using MFA, I received an “Your account has been locked out” error.
Your account will lock after three failed login attempts. Wait 15 minutes for your account to unlock and try again. Contact the WTS Helpdesk for further assistance.

I have two Western Identities do I need to set up MFA for both?
Yes, MFA will be mandatory for Office 365 including email as well as My HR by June 22, 2021. You will require MFA on both Western Identities in order to access these and other Western systems that require MFA.

Steps to Activate User ID & Password

  1. Ask your supervisor or department administrator for your Employee ID Number (Western ID Number).
    OR, call Human Resources. You will need to verify your identity.
  2. Call the Computer Accounts Office to obtain your User ID and temporary password (Western Identity).
    You will need to provide your Employee ID Number (Western ID Number) and verify your identity.
  3. Log in to Western Identity Manager with your User ID and temporary password. Complete the activation steps.
    Note: If your Employee ID Number is also your Student Number you have one User ID and can skip Step #3 unless you haven't used that User ID recently.
  4. Go to the WTS website Employee Setup MFA and follow the steps to enroll in MFA (Multi-Factor Authentication). After enrolling in MFA, you will receive an email notification when MFA has been enabled for My HR by 9:00 am the next business day.

MFA will be mandatory for My HR and Office 365 (including email) by June 22, 2021.


Published on  and maintained in Cascade CMS.